![]() You can use your credit card, PayPal, or EA Wallet to pay for your EA Play membership. You can also check the status of your upgrade and refund by signing into your EA Account and checking your Order History.Ĭome across a bug in EA Play? Here are steps to try to fix it: PC As soon as it’s finished, we’ll email you to let you know that your upgrade has gone through, then we’ll send you a refund for the remaining paid time left on your EA Play membership. It’s taking a little longer than normal for us to process your upgrade. Your upgrade payment is currently pending Fill out the webform, and we’ll take it from there.Choose the game you need help with from the search results.On the EA Help homepage, enter the title of your game into the search bar. ![]() If your refund doesn’t show up in My Cases, and the processing time for your payment has passed, follow these steps: You might get this error for a few reasons, like if your original payment method is no longer on your account or if it has expired. Here’s how to check the status of your refund: If something goes wrong during the process, you might get one of these errors: There was a problem with your refund That refund will go back to your original payment method. When you upgrade to EA Play Pro, we’ll refund you for any time you have left on your current membership. If you’ve added a game to your Game Library that’ll be leaving soon, you can see the date it’s being removed there too. If a game is leaving EA Play, you can find the date that it’s leaving on the game details page. We’ll usually remove games from both EA Play and EA Play Pro at the same time, but sometimes a game may stay available for Pro. Games will also come in and out of EA Play as part of our evolving service. You can also check out what games are available by platform on ea.com. We’re always working on adding more and new games to The Play List, so stay tuned for more. That’s for a few different reasons: games sometimes vary by platform, and different countries have different rules about what games can be sold or made available. Why are some games not available in The Play List?ĭepending on your location and what platform you’re using to access The Play List (the EA app, Steam on PC, PlayStation, or Xbox on console), you may notice differences in game availability. If you buy the base game or join EA Play again later, you’ll be able to see your DLC again. That means your DLC is still on your account, it’s just hidden. I bought DLC for a game I was playing from The Play List, but I canceled my membership and now my DLC is missingĭon’t worry, it isn’t gone! You’ll only see your base games, and not any DLC or expansions, in your EA app Library. If you use the EA app and cancel your membership, any game you’ve downloaded from The Play List will disappear from your Library. If you get EA Play again, you can add the game back whenever you want. Want to remove a game from your Game Library? All you have to do is right-click on the game tile and choose Remove from library. I don’t have EA Play anymore, but the games are still in my Game Library The Add to Cart button also shows your discount price. If it is, you’ll see Save 10% EA Play Discount Applied next to a strikethrough of the item’s regular price. Go to the item or content you’re buying and check its details to see if it’s eligible for a discount. We can’t reset or add more time to EA Play early trials, and neither can the PlayStation Support or Xbox Support teams.ĮA Play for PC and the games on The Play List are only available on PC. Make sure to fully quit the game when you’re not playing it to preserve your trial time. If you leave an early trial open and running in the background on your PC or console, time keeps counting down. Here are some workarounds to help troubleshoot common EA Play questions and issues.
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